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Grievance Redressal

Last updated: 14 October 2026

If something has gone wrong, we want to put it right. Here’s how to reach us and what happens next.

1. Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer for complaints about orders, deliveries, refunds, products, services and personal data:

Grievance Officer, Focusnext

Email: pradeepreddy@focuscorp.in
Phone: 088866 63002 (Mon - Sat (10 AM - 7 PM))
Address: Ground, APSARA THEATER, D.No: 42/108 SVR Complex, Theatre Road, near HDFC bank, Chinna Chauku, Andhra Pradesh 516002

2. How to raise a complaint

  • Online: Raise Complaint — you’ll get a reference number to follow up with;
  • by email to pradeepreddy@focuscorp.in, or by phone or WhatsApp on 088866 63002 (Mon - Sat (10 AM - 7 PM));
  • in person at our store: Ground, APSARA THEATER, D.No: 42/108 SVR Complex, Theatre Road, near HDFC bank, Chinna Chauku, Andhra Pradesh 516002.

3. What to include

Your name and mobile number, the order number (for example FN00042) or repair job number, what went wrong, and any photos, videos or documents that help. This lets us resolve it quickly.

4. Our response times

  • We acknowledge your complaint within 48 hours and give you a reference number.
  • We resolve it within one month of receiving it, and usually much sooner. We’ll keep you updated and explain our decision.

5. If you’re not satisfied

You can also contact:

  • the National Consumer Helpline — call 1915 or 1800-11-4000, or visit consumerhelpline.gov.in;
  • the District Consumer Disputes Redressal Commission, by filing online at e-Daakhil;
  • for personal data complaints, the Data Protection Board of India, after first raising it with us.

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